TERMS OF MEMBERSHIP POLICY

1 January 2024

PAYMENTS

An Annual Enrolment Fee of $65.00 incl. GST* will be billed upon confirmation of Membership. This fee is payable directly to Mathis Dance Studios & Bullets Allstars using one of the payment methods on your invoice. This fee must be paid in full prior to the commencement of any class/gym session. *Note that this fee is not included in Annual Membership Fees.
All Membership Fees are paid to Mathis Dance Studios & Bullets Allstars via Direct Debit. Invoices and schedules with dates and amounts of direct debit payments will be available to view in the ClassManager Portal app following invoicing. No direct debit payments will be charged prior to invoicing.
All payments via Direct Debit incur a flat-rate transaction and administration fee of $2.50 per transaction. This fee applies all transactions and can not be waived under any circumstance.
Additional fees including, but not limited to, Examination Fees, Competition Entry Fees & Concert Fees etc will be invoiced separately and payable directly to Mathis Dance Studios & Bullets Allstars. Additional fees are not included in Annual Membership Fees.
Manual adjustments to billing at any time may incur an administration fee billed at the discretion of our Management Team.
Customers with three consecutive missed/declined direct debit transactions will incur a $25.00 incl. GST Administration Fee.

MAKE-UP CLASSES FOR TEMPORARY ILLNESS

If a student is unwell, we offer the option to participate in make-up classes.
No credits will be provided for students who miss class due to temporary illness under any circumstances.

EXTENDED ILLNESS CONCESSIONS

Concessions for students suffering significant health issues or extended illnesses will be considered on a case-by-case basis.
A Medical Certificate must be provided for consideration.

ACCIDENTAL INJURY

Should and dancer/athlete sustain an accidental injury that prevents their participation in classes/gym sessions; make-up classes will be offered upon presentation of a Medical Certificate.
Missed classes due to significant injuries/health concerns are managed on a case-by-case basis as per the terms outline above.
No refunds, credits, will be offered for missed classes/coaching sessions due to accidental injuries.

EXTREME WEATHER

Classes and gym sessions will be cancelled when the outdoor temperature reaches 37° Celsius at Moorabbin Airport, determined by the Bureau of Meteorology. We will confirm cancellations of classes and gym sessions via social media channels and in the ClassManager Portal app noticeboard.
No refunds or credits will be issued due to cancelled or missed classes caused by extreme weather conditions, in compliance with legal requirements.

MISSED TERM/MEMBERSHIP BREAK

Written notice of intent to pause a membership for a period of 4 weeks or more must be provided to sammie@mathisdancing.com.au.
Dancers/Athletes may lose their placement on teams or in dances during missed terms/membership breaks, and re-placement is not guaranteed.

CHANGES TO MEMBERSHIPS

Changes to memberships will be handled on a case-by-case basis and changes will be made by mutual agreement of the customer and our Management Team.
All membership change requests must be submitted in writing 30-days prior to any membership changes being actioned. All requests must be emailed to sammie@mathisdancing.com.au.
We will provide a written confirmation of the requested changes and the date the changes come effective.

CANCELLATION OF MEMBERSHIP

Cancellation of memberships can occur only at the end of each term. No pro-rata amounts will be credited or refunded should a membership cancellation request be submitted during during a school term.
A 30-day written confirmation of intent to cancel must be sent to accounts@mathisdancing.com.au or accounts@bulletsallstars.com.au.
Upon receipt, a notice of cancellation with the date of cessation will be provided.
Outstanding amounts or debts must be settled in full before the final cancellation date.