MEMBERSHIP POLICY

An Annual Enrolment Fee of $65.00 incl. GST* will be billed upon confirmation of Membership. This fee is payable directly to Mathis Dance Studios & Bullets Allstars using one of the payment methods on your invoice. This fee must be paid in full before any class/gym session commences. *Note that this fee is not included in Membership Fees and is payable regardless of the enrolment date in 2025.

All Membership Fees are paid to Mathis Dance Studios and Bullets Allstars via Direct Debit. Following invoicing, invoices and schedules with the dates and amounts of direct debit payments will be available to view in the ClassManager Portal app. No direct debit payments will be charged before invoicing.
All payments via Direct Debit incur a flat-rate transaction and administration fee of $2.50 per transaction. This fee applies to all transactions and cannot be waived under any circumstance.
Additional fees, including Examination Fees, Competition Entry Fees, Concert Fees, etc., will be invoiced separately and payable directly to Mathis Dance Studios and Bullets Allstars. These fees are not included in the Annual Membership Fees.
Manual adjustments to billing may incur an administration fee, which our Management Team may bill at its discretion.
Customers with three consecutive missed/declined direct debit transactions will incur a $25.00 incl. GST Administration Fee.

If a student is unwell, we offer the option to participate in make-up classes.
No credits will be provided for students who miss class due to temporary illness under any circumstances.
A maximum of 2 makeup classes per enrolled class are allowed each Term, within the Term they are missed.

Concessions for students suffering significant health issues or extended illnesses will be considered on a case-by-case basis.
A Medical Certificate must be provided for consideration.

Should any dancer/athlete sustain an accidental injury that prevents their participation in classes/gym sessions; make-up classes will be offered upon presentation of a Medical Certificate.
Missed classes due to significant injuries/health concerns are managed on a case-by-case basis as per the terms outline above.
No refunds, credits, will be offered for missed classes/coaching sessions due to accidental injuries.

Classes and gym sessions will be cancelled when the outdoor temperature reaches 37° Celsius at Moorabbin Airport, determined by the Bureau of Meteorology. We will confirm cancellations of classes and gym sessions via social media channels and in the ClassManager Portal app noticeboard.
No refunds or credits will be issued due to cancelled or missed classes caused by extreme weather conditions, in compliance with legal requirements.

Written notice of intent to pause membership for 4 weeks or more must be provided to sammie@mathisdancing.com.au.
Dancers/Athletes may lose their placement on teams or in dances during missed terms/membership breaks, and re-placement is not guaranteed.
Extended Membership Breaks from Term 3 onwards may result in your child being unable to participate in the Mathis End of Year Concert, which will be at management discretion.

Membership changes will be handled case-by-case and made by mutual agreement between the customer and our management team.
All membership change requests must be submitted in writing 30 days prior to any membership changes being actioned. All requests must be emailed to sammie@mathisdancing.com.au.
We will provide a written confirmation of the requested changes and the date the changes become effective.

Cancellation of memberships can occur only at the end of each term. No pro-rata amounts will be credited or refunded should a membership cancellation request be submitted during a school term.
A 30-day written confirmation of intent to cancel must be sent to accounts@mathisdancing.com.au or accounts@bulletsallstars.com.au.
Upon receipt, a notice of cancellation with the date of cessation will be provided.
Outstanding amounts or debts must be fully settled before the final cancellation date.